FAQ

Frequently Asked Questions

General Questions

1Can anyone play at Pacific Spins Casino?

In order to play at Pacific Spins Casino, you must be at least 18 years of age.

2Are there any country restrictions?

In most countries, it is legal to gamble on the Internet, but in some it is not. It is the responsibility of each player to comply with their own local, national or state laws concerning online gaming prior to registering or wagering at Pacific Spins Casino. Citizens from the following countries are prohibited from playing for real wagers at Pacific Spins Casino: Afghanistan, Albania, Armenia, Belarus, Bosnia and Herzegovina, Bulgaria, Costa Rica, Croatia, Estonia, Indonesia, Iran, Iraq, Israel, Kosovo, Macedonia, Malaysia, Moldova, Myanmar, Pakistan, Philippines, Romania, Serbia and Zimbabwe.

WITHDRAWALS

1What methods have instant withdrawal?

All our e-wallet options (via Bitcoin or Litecoin) have instant withdrawals.

2How do I make a withdrawal?

Simply click on the Cashier button and make a withdrawal request. Contact us either by Live Chat or e-mail to have your withdrawal processed instantly back to your bitcoin or litecoin wallet.

3How many times per day can I make a withdrawal?

Every account/computer/IP/player is allowed one withdrawal per day.

4Can I make a withdrawal to a different account than the one I have deposited from?

No. Withdrawals can only be processed back to the account that was used to make the deposit.

DEPOSITS

1How do I deposit?

Click the “Cashier” button in the casino lobby and select the “Deposit” tab. Choose your preferred method of deposit and the amount you would like to deposit.

PROMOTIONS

1Can I withdraw my bonus funds from a deposit bonus?

No. Deposit bonuses funds can only be used for wagering purposes and cannot be withdrawn.

2What is the minimal amount I can withdraw from a cashback?

The minimum that can be withdrawn from a cashback is the cashback amount received.

3What happens if I break a rule of a promotion?

All funds and winnings are void on all promotions that have not been used, as per the terms and conditions stated for that promotion.

4How many non-deposit promotions can I get between deposits?

One non-deposit promotion is allowed between deposits, unless the terms and conditions of that promotion state differently.

5What is the maximum amount I can withdraw from a free non-deposit promotion?

The maximum amount depends on the terms given in the specific promotion. Our standard withdrawal limit on a promotion, if not stated otherwise, is 2x the bonus received.

6Are there any hidden rules I should know about?

We pride ourselves on never hiding our rules. If any rule has not been displayed on our website or in the casino lobby, we consider them non-applicable to the promotion. If you are not sure about the rules of a promotions, do not hesitate to contact our support team 24/7.

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